The Network Administrator is primarily responsible for leading multiple engagement teams at a management level within the Network Services department; supervising the technical support team, network infrastructure and corporate LAN; resolving software and hardware related desktop and network support issues; and diagnosing and resolving technical and end-user problems in a customer service-oriented team environment. He/she will be responsible for IT administration of World Changers Church International’s network infrastructure and corporate LAN, coordinating, supervising, and completing special projects, working closely with the network services manager, providing prompt, courteous, and complete problem resolution to internal clients with hardware and software issues related to operating systems or hardware, installing, configuring,upgrading and maintaining the ministry’s processing requirements. The network administrator will assist in creating and updating operation checklists, troubleshooting system and related operation issues, responding, as needed, to network, server,and communications problems, and must be familiar with IIS administration, web server configurations, and other web related technologies. He/she will assist with various network management tasks under the direction of the network services manager and/or technical team lead, coordinate with outside vendors for there placement of defective hardware covered under maintenance contract or warranty, provide support in a 24 x 7 x 365 network environment with up-time responsibilities, and will be required to work after hours and weekends, as needed, to ensure that all necessary supplies are on hand for all network copiers, printers, etc. The network administrator will perform moves,additions, and changes in terms of horizontal infrastructure for physical user moves, new employees, and beta testing of new products before they are deployed throughout the ministry, such as software, hardware, peripherals, scanners, and PDA’s. After-hours and weekend duties and support are required and mandatory upon request of the network services manager and/or cabinet/executive leadership.
An associate or BS degree in computer science or information systems with a minimum of five (5) years of experience in a networking support environment, and a strong focus on managing software and hardware support team(s) and/or equivalent experience. The ideal candidate will have experience in managing software projects, including planning, implementation, user training, and documentation. Apple/Macintosh technical and functional support background is a plus. Excellent management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position. The candidate must have comprehensive knowledge of information system technology subjects and extensive knowledge of hardware and software,with the ability to keep abreast of new technology. Interpersonal skills are required to resolve personnel situations, and strong communication skills are needed to effectively communicate with all levels of leadership. The ideal candidate must have the ability to give, receive, and analyze information,formulate work plans and training, prepare written materials, articulate goals and action plans, and demonstrate a thorough understanding of complex information. He/she must have demonstrated experience in the design and monitoring of security for complex networks, including firewalls, anti-virus, encryption algorithms, security protocols, and monitoring tools. The ideal candidate must have demonstrated ability to successfully manage small to medium scale projects as assigned, have excellent LAN network administration proficiency, and must be self-motivated, resourceful, and innovative enough to find answers to unique challenges. He/she must have excellent support background in Windows 2000/NT/98, as well as networking technologies, and excellent system analysis and troubleshooting skills.